Terms & Conditions — Sterodrop.com

1.1 These Terms, together with the Privacy Policy, set out the conditions that apply when you browse Sterodrop.com and/or place an order.

1.2 You must confirm that you have read and accepted these Terms before completing checkout.

1.3 We may update these Terms from time to time. Please review and save/print the current version prior to each order.

1.4 Nothing in these Terms limits rights you may have under applicable consumer protection laws.

Compliance note: Certain Products may be subject to regulatory controls, prescription requirements, destination restrictions, age limits, verification steps, or other eligibility checks. Where applicable, fulfillment is contingent on successful completion of all required checks and is not available in prohibited jurisdictions.

2.1 Each order you submit constitutes an offer to purchase Products. Sterodrop.com may accept or reject any order at our sole discretion.

2.2 We may refuse or cancel an order, in whole or in part, including where: (a) contact/shipping information is invalid or cannot be verified; (b) there is an error in price, availability, or description; (c) the Product is unavailable or restricted at the destination; (d) payment authorization fails or fraud is suspected; (e) required age, identity, prescription, or compliance checks are not satisfied.

2.3 After you place an order, we’ll send an email acknowledging receipt. If you do not receive it, please contact us before placing another order.

2.4 You’ll receive a follow-up email when your order ships (or is otherwise ready), which confirms acceptance to the extent shipped/prepared.

3.1 We may update Product descriptions, images, prices, and availability at any time without notice. This does not affect orders already accepted and processed, except in the case of obvious error.

3.2 We aim for accuracy, but minor variations (e.g., packaging, batch, or supplier updates) may occur. Where applicable, documentation (e.g., certificates or instructions) is provided by the manufacturer or authorized partner.

3.3 For faster delivery and fewer customs issues, choose items stocked in your regional warehouse when available (e.g., UK → UK warehouse; EU → EU warehouse; USA → USA warehouse).

4.1 You may request changes or cancel your order any time before it is processed (picked, packed, or handed to a carrier). After processing, we may be unable to accommodate changes.

4.2 To request a change or cancellation after processing, contact us. Approval depends on status and specific circumstances.

5.1 You can track order status by logging into your Sterodrop.com account. You may also request updates via our Contact details below.

6.1 Availability, carriers, and destinations vary. Any country or item-level restrictions will be shown at checkout where possible.

6.2 Shipping and handling fees depend on destination, service level, and order value. Customs duties, import taxes, brokerage fees, and similar charges (if applicable) are the recipient’s responsibility.

6.3 Delivery dates/times are estimates. We strive for accuracy but cannot guarantee transit times.

6.4 We may ship an order in multiple parcels to optimize speed and compliance.

6.5 Risk of loss passes upon delivery to the address you provide (or upon lawful carrier handoff where signature/ID is required). Please ensure your address is accurate and accessible.

Note: Certain Products may require age or ID verification, adult signature, or additional documentation upon delivery.

7.1 Prices shown at checkout are the prices in effect at the time of your order. Promotions or coupons may be time-limited.

7.2 We may change prices at any time without prior notice. If a pricing error is identified, we may cancel the affected portion and issue a refund, or contact you for confirmation before proceeding.

7.3 Taxes and duties: Where applicable, estimates will be disclosed at checkout or collected by the carrier or customs authority on delivery.

7.4 Currency exchange rates are outside our control; your bank or payment provider may charge fees.

8.1 If a Product arrives damaged, defective, or not as described, please contact us promptly with your order number and supporting photos. We’ll guide you through return merchandise authorization (RMA) where eligible.

8.2 Certain categories (e.g., temperature-sensitive items, sealed hygiene/health products once opened, or destination-restricted items) may be ineligible for return except where required by law.

8.3 Once an approved return is received and inspected, we’ll issue a refund or replacement per our Returns Policy. Shipping fees are typically non-refundable unless the return is due to our error.

8.4 For full details, please see our Returns & Exchanges Policy.

9.1 Information on this Website is educational and general in nature and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before using any health-related Product.

9.2 You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase from Sterodrop.com.

9.3 Products are intended for personal use only and may not be resold or supplied to third parties.

9.4 You are responsible for complying with local laws regarding purchase, import, possession, and use. Sterodrop.com is not liable for items seized due to destination restrictions or non-compliance.

9.5 We are not responsible for delays caused by carriers, holidays, customs inspections, public emergencies, or events beyond our control.

9.6 To the maximum extent permitted by law, Sterodrop.com disclaims liability for indirect, incidental, special, or consequential damages arising from the use of the Website or Products.

10.1 We accept the payment methods shown at checkout. Orders are subject to payment authorization and screening for fraud prevention.

10.2 We use industry-standard safeguards to protect payment data during transmission. You are responsible for keeping your account credentials secure.

10.3 Chargebacks or disputes should be raised with us first so we can assist. Unfounded chargebacks may result in account restrictions.

11.1 You agree to provide accurate, current information and to promptly update it.

11.2 We may suspend or terminate accounts for suspected misuse, fraud, or violation of these Terms.

12.1 The Website and its contents (text, graphics, logos, images, and code) are owned by Sterodrop.com or our licensors and are protected by IP laws.

12.2 You may not copy, modify, distribute, or create derivative works without prior written consent.

13.1 You agree not to: (a) use the Website for unlawful purposes; (b) interfere with security or integrity; (c) attempt to bypass verification, age, or destination controls; (d) engage in fraudulent payment or chargeback abuse.

14.1 We are not liable for failure or delay due to events beyond our reasonable control, including but not limited to natural disasters, war, labor disputes, government actions, public health events, or network/provider outages.

15.1 We may revise these Terms by posting an updated version on this page. Changes apply prospectively and do not affect orders already accepted/processed, except as required by law.

Questions about these Terms? Reach us by Email Only at sterodrop@gmail.com.

Legal notice: This page provides general information and is not legal advice. Please consult your attorney to adapt these Terms for your specific operations and jurisdictions.